Refund policy

Return & Refund Policy

Return & Refund Policy – Jewell Jewellery

We want you to love your jewellery. If you are not completely satisfied with your purchase, you can request a return within 3 days of receiving your order.

Return Conditions

Return requests must be raised within 3 days of delivery.
The jewellery must be unused, unworn, and in its original condition and packaging.
Products that are damaged, scratched, broken, altered, or used by the customer will not be accepted for return.
Please record an unboxing video immediately after receiving your order. This helps us verify any damage or missing items.
Once the return is approved, the product must be returned to us first. Refund/exchange will be processed only after the returned product is received and inspected.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos/videos and your order details.

Refund

After we receive and inspect the returned jewellery, the refund will be processed according to the approved return request. Any applicable shipping charges may be non-refundable.